Refund Policy for haircut.gg

1. Introduction

This Refund Policy outlines the terms and conditions under which haircut.gg, a sole proprietorship operated by Kirill Melkozerov and based in Yerevan, Armenia, will process refunds for our AI-powered haircut visualization service. This policy is designed to be fair to our customers while also protecting our business interests.

haircut.gg is a digital service that provides AI-generated haircut portraits using various coloring techniques. The number of portraits generated depends on the specific coloring technique you select. We want you to be satisfied with your results and have created this comprehensive refund policy to ensure a fair experience for all users.

IMPORTANT: haircut.gg provides digital content that is immediately made available upon generation. By initiating the AI generation process (i.e., by clicking to generate your haircut portraits), you consent to immediate performance of your purchase and acknowledge that you will lose your right of withdrawal once the generation and transmission of the digital content has begun. This acknowledgment is required under consumer protection laws for digital content services.

Purchases through Paddle

All purchases on haircut.gg are processed through Paddle, our authorized Merchant of Record and payment processor. This means you purchase the Product from Paddle, which is then licensed to you by haircut.gg. Paddle handles all payment processing, invoicing, and refund processing on our behalf. Both haircut.gg and Paddle's terms and conditions govern your purchase.

2. Right of Withdrawal and Consumer Rights

2.1 Loss of Right of Withdrawal for Digital Content

As haircut.gg provides digital content (AI-generated haircut portraits) that is immediately made available upon generation, you lose your statutory right of withdrawal once the AI generation process begins and the digital content is transmitted to you. This applies to all customers, including EU consumers protected under the EU Consumer Rights Directive.

However, you retain your rights under applicable consumer protection laws if the digital content is faulty, not as described, or otherwise fails to meet legal requirements.

2.2 Pre-Generation Cancellation

If you have purchased a Style Pack or Color Refresh but have not yet initiated the AI generation process, you retain your right to cancel your order and receive a full refund within 14 days of purchase. To exercise this right, please contact [email protected] before generating any portraits.

3. Discretionary Refund Policy (Post-Generation)

Once the AI generation process has begun and digital content has been transmitted to you, any refunds are provided at the sole discretion of haircut.gg and Paddle (our payment processor), on a case-by-case basis. While you have lost your statutory right of withdrawal for digital content, we may still offer refunds in the following situations within 14 days of purchase:

3.1 Full Refund (100%)

We will typically provide a 100% full refund in the following situations:

Complete Generation Failure: If the AI generation process fails completely and no portraits are successfully generated, rendering the digital content faulty or not as described.
Partial Generation Failure: If the generation process is incomplete and you receive significantly fewer portraits than expected for your selected coloring technique. Note: Different coloring techniques generate different numbers of haircut variations - the number of portraits you receive should match what was promised for your specific selection at the time of generation.
Technical Issues: If persistent technical problems prevent you from accessing your gallery or receiving your portraits, meaning the digital content was not properly delivered.

3.2 No Refund

Refunds will not be provided in the following cases:

More than 14 days have passed since your purchase date.
You have violated our Terms of Service (e.g., uploading prohibited content, misusing the service).
We have detected abuse of this refund policy (see Section 8).
Refund abuse or manipulative behavior has been detected.

Note: Paddle, as our Merchant of Record and payment processor, reserves the right to refuse refund requests if they find evidence of fraud, refund abuse, or other manipulative behavior.

4. Refund Request Process

4.1 How to Request a Refund

To request a refund, please email [email protected] within 14 days of your purchase with the following information:

Your full name
The email address used for your purchase
Your order number (if available)
Date of purchase
Reason for the refund request
Brief description of the issue (if applicable)

4.2 Refund Processing

Refund requests will be reviewed within 2-3 business days of receipt.
Approved refunds will be processed through our payment processor, Paddle.
Refunds may take up to 14 business days to appear on your statement, depending on your payment provider.
All refunds will be issued in the original currency of purchase using the same payment method as the original transaction.
For international customers, please note that exchange rates may apply, and these are determined by your payment provider or bank.
All refunds include any VAT or sales tax initially charged.

5. Additional Products

This refund policy applies equally to all haircut.gg products and services, including:

Style Packs (original purchase)
Color Refresh packs
New Style Packs
Any other paid features or services offered by haircut.gg

Each purchase is treated as a separate transaction with its own 14-day refund eligibility period.

6. Data Deletion Upon Refund

Upon processing a refund (whether partial or full), the following will occur:

Your uploaded photo(s) will be immediately and permanently deleted from our servers.
All AI-generated portraits associated with your order will be immediately and permanently deleted from our servers.
You will lose access to your personal gallery.
We retain only minimal transaction data (order number, refund amount, date) for accounting and legal compliance purposes, in accordance with our Privacy Policy.

Important: Once a refund is processed and your images are deleted, we cannot recover them. Please ensure you have saved any portraits you wish to keep before requesting a refund.

7. Best Results Guidelines

To maximize your satisfaction and minimize the need for refunds, we strongly recommend following our photo upload guidelines:

Upload a clear, high-quality photo where you are looking directly at the camera
Ensure good, even lighting without harsh shadows
Avoid photos with sunglasses, hats, or accessories covering your face or hair
Avoid extreme angles or tilted head positions
Use a recent photo that clearly shows your face and current hair
Ensure the photo is in focus and not blurry

Following these guidelines will significantly improve the quality of your AI-generated portraits.

8. Refund Policy Abuse

haircut.gg reserves the right to refuse refund requests if we detect abuse of this policy. Examples of abuse include, but are not limited to:

Repeated Refund Requests: Multiple refund requests from the same customer or associated accounts across different purchases.
Fraudulent Activity: Evidence of fraud, chargebacks, or attempts to receive both the service and a refund dishonestly.
Multiple Accounts: Creating multiple accounts to exploit the refund policy.
Terms of Service Violations: Using the Service in violation of our Terms of Service and then requesting a refund.

We reserve the right to permanently ban users who abuse this policy from using haircut.gg.

9. Dispute Resolution

If you disagree with a refund decision, please contact our support team at [email protected]. We aim to resolve all disputes amicably and in good faith.

If we cannot reach a resolution through direct communication, disputes will be settled in accordance with the dispute resolution process outlined in our Terms of Service.

10. Chargebacks

We understand that there may be occasions where you may not recognize or wish to dispute a payment. However, we strongly encourage you to contact us at [email protected] before initiating a chargeback with your payment provider, as we are committed to resolving issues fairly and promptly.

If you initiate a chargeback with your payment provider instead of contacting us first for a refund, we reserve the right to:

Immediately terminate your access to the Service
Delete all your photos and generated portraits
Ban your account from future use of haircut.gg
Provide compelling evidence to your payment provider to refute invalid chargeback requests

If you make a card payment through Paddle and later dispute a legitimate charge by raising a chargeback without merit or legitimate reason (as determined at Paddle's or our sole discretion), whether fraudulently or otherwise, Paddle and haircut.gg reserve the right to prohibit you from using the Services.

11. VAT and Tax Implications

All refunds will include any VAT or sales tax initially charged. However, please note that we cannot refund any separate taxes you may have owed in your home country. You may need to seek reimbursement of such taxes from your local tax office.

12. Changes to this Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website with a new "Last updated" date.

For significant changes, we will make reasonable efforts to notify customers via email or through a notice on our website. Your continued use of haircut.gg after any changes to this policy constitutes your acceptance of such changes.

13. Legal Compliance

This Refund Policy is designed to comply with:

European Union consumer protection laws, including the EU Consumer Rights Directive (particularly Article 16(m) regarding the loss of right of withdrawal for digital content)
Applicable consumer protection laws in Armenia
International consumer protection standards
Paddle's Terms and Conditions as our Merchant of Record

14. Contact Information

If you have any questions about this Refund Policy or need to request a refund, please contact us at:

Email: [email protected]

Business Name: haircut.gg
Operator: Kirill Melkozerov
Location: Yerevan, Armenia

We are committed to providing you with a great experience and will work with you to resolve any issues. Please don't hesitate to reach out if you have any concerns about your purchase.

Last updated: October 23, 2025